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Fee Disclosure

"The Fine Print"

Unless otherwise stated in a specific promotional offer detail, all Strawberry Communications residential Internet service orders are subject to a standard installation fee of $149 and equipment rental fee of $10.00 per month. In addition to any applicable taxes, each order will be assessed a monthly recurring carrier cost recovery fee of $3.92 per month.

All Strawberry Communications Services are also subject to additional fees, including, but not limited to overage charges, an unreturned Equipment fee, an early termination fee, Directory Assistance (411) calls, insufficient funds fees, late fees, and reconnect fees as set forth below:


Fee

Time Period

Cost

Overage Charges

Per Occurance

$10 per 1GB increments.

Unreturned Equipment Fee

30 Days After Cancellation

$300 or cost of Equipment, whichever is greater.

Residential Early Termination Fee

Immediately at Termination

1 Year Contract: $149
2 Year Contract: $300

Directory Assistance (411) Calls

Per Call

$1.50

ATA Voice Rental Fee

Per Month

$5.95

Convenience fee
Applies if phone payment is made with a call center representative

Per Use

$5.00

Insufficient Funds / Returned Check Fee

Per Incident

Fee will be at or below the maximum amount allowed under applicable state law.

Payment Due Date

15 Days After Invoice Date


Payment Late Date

8 Days After Due Date

$10.00 per month delinquent

Service Interruption Date

35 Days After Due Date

Reconnect fee, as provided below if service is restored.

Official Disconnect

65 Days After Due Date

Reconnect fee, as provided below if service is restored.

Account Balance Submitted to Collections

75 Days After Due Date

Reconnect fee, as provided below if service is restored.

Reconnect Fee(s)

Upon request after Service Interruption or Official Disconnect

$30 plus the first month of service if before equipment retrieval.
$100 plus the first month of service if after equipment was retrieved.

Reconnect Fee(s)

Upon request after Submission to Collections

$149, account must be current, first month of service and setup of account auto pay.

Maximum Suspension When Moving Strawberry Service

30 Days

No charge for one move per term of
contract.